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Original Comment I have visited Carmax at the Ontario, CA location. Prior to my visit I have talked with someone from sales asking about the car I requested for a transfer from another location. I was told that the was in the location and that the can be seen but cannot be test drove. When I came to the location a person named Jorge Jimenez, which I assumed the manager on duty. I have never been disrespected in my whole life and the worst part of it was in front of his staff that he had disrespected and unable to handle the best customer service. I have asked for his last name, which he refused to give just so I can send my complaint to the corporate office. As I walked out of the location, his staff were laughing at me on my way out. I have never ever been treated so low and insalted in my entire life. I have acted histerically loud for customers to hear and see what I have experienced and because of how I was treated. I am writing this complaint that hopefully corporate office would respond with sincere apology to unknown customer and apply the right punishment to the management of this location and the staff who had their fun on embarrassing a customer. Tape will show laughing staff. I will never nor will I ever recommend this location to anyone I know. I am asking the corporate management to do something.

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