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Original Comment I tried to use your service for the first time (since you sent a letter to me at my current address telling me it was cheaper and more convenient). Yet, 3 customer service phones calls later, each averaging near an hour of my time, my prescription was mailed to the wrong address - my former one. I had been assured on 2 different prior phone calls on the dates of 11/19 AND 12/3 that my address had been changed in the system. I mean the letters talking highly about your service have been sent to the correct address twice. The CSRs on the calls continually apologized but yet my shipment out on 12/4 was sent to the WRONG address even though I was adamantly assured between apologies on the 2 different calls it was changed - one these calls occurred less than 24 hours prior. Yet, when I don't have my prescription and call to check on it since I need it (as I was told it was being shipped on 12/8 when I spoke with some one on 12/3 to make sure my address was correct even though it supposedly was fixed on 11/19) I still am as frustrated as my first phone call! Thinking about how I have gone above and beyond to MAKE sure the correct information is in YOUR SYSTEM so I can use it - I still have no prescription. AND now some one in an apartment somewhere has my information and medication which is all your fault. This is convenient? Definitely not to me! I tried to use your website to file this complaint but low and behold there is no where to do such a thing. Things that make you go hmmmm....

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