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Original Comment I have been complaining to customer service since July of last year (2014) about the Summerlin Super Sport, in Las Vegas: <br /> Today is March 11, 2015 and still gettting NO WHERE, just a continued run around and round and round in circles never getting a response from corporate.<br /> <br /> <br /> <br /> Many pieces of equipment are consistently broken and defective, that have NOT been fixed and remain defective and not fully functional. As a result of this ONGOING inconvenience, I have asked that the club give my wife and I both a 4 month membership extensions due to your company NOT honoring the contract you obligated yourself to . We are NOT getting the service and quality in our club that we go to most all the time in our home town area. I have spoken with customer service since October and before on the issues. I have spoken to Nate who was assistant manage back then, then the other manager, now Christopher and the defective anaerobic bicycles on the gyms main floor and treadmills.They do not get fixed and are still not operating correctly electronically. Tv on treadmills not working right, bicycles tv/audio boxes not working right on 6 bicycles now, some of the weight machines are not calibrated to the correct resistance, Sanitizers on the floor boxes empty most of the time , dirty conditions in the locker rooms as well. Since my wife and I have spent numerous hours with customer service getting NO WHERE in 6 sixs of pursuits and the issues remain defective, with new equipment constantly defective and multiple pieces, this is a direct breech of the contract and service agreement your club has promised us. I now know the equipment will not be fixed. So I am asking for an adjustment in our membership that has had far below quality and promised services provided.<br /> <br /> I am asking for a 4 month extension on both my wife's and mine memberships effective ASAP .This is my last attempt to resolve this issue with internal affairs.<br /> <br /> Thank you for any consideration you can give us in lieu of the facts of this matter.<br /> <br /> Sincerely<br /> <br /> Frank

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