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Original Comment Mr. Rooke:<br /> You induce to be ashamed of yourself leading a Company that disappoints the clientele.<br /> Worst printer (I have had two of different series) I ever owned- no wonder you got out of the printer business. It worked well for a few days and it was nothing but trouble ever since, after troubleshooting, cartridge replacements (original ones), etc. I made my final call TO CUSTOMER SERVICE since then with no satisfaction. I've tried calling them on several occasions and no matter what they give you the run-a-round ( I'm a customer, not a stupid one. You represent the Company to take my money for the printer I bought). When I requested that you replace the printer with one of equal value and style and replace the ink for the type needed by the new printer, you refused, after several contacts I made to you.<br /> <br /> Do you like that your new suit from Gucci had a big mess? Then when you complain about it they tell you &quot;Wait Mr. Rooke, I get right now a dressmaker to solve the trouble&quot;. No, I believe you won't want the courtship. is the same problem with, I buy a new product not a refurbished one.<br /> <br /> I will never buy another Lexmark product and tell people the same thing.<br /> <br /> Sincerely, Maribel Diaz

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