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Original Comment The $899.00 Vizio TV and the sound to the TV stopped working. On March 27, 2015 spoke to customer service Rep Wendy. She helped me in resolving the issue of the sound. She and I did some trouble shooting steps and it stiill did not work. She told me that someone would be calling me to fix my TV. Called again today March 30, 2015 to follow up on when I could get my TV fixed. I spoke to Randy Supervisor and he then asked me to reset my TV to factor settings in which there is still no sound. I spoke to his Manager Harley and now they are asking me to go to Costco to show proof of purchase when Wendy said she would have someone call me with information to fix my TV. They are washy washy type of Company. Wendy said she would have someone call me back to set up a location to where I can bring my TV to get it fixed. Now Randy and Harley said No we won't fix your TV unless you show us proof that you bought it 2 years ago to see if it's still under warranty. In my opinion if Wendy told a customer that it would get fixed then the Vizio Company should fix the problem to the sound. Now my TV is not getting fixed at all. This Company has shown me that they only love the fact that customers will buy their TV and spend lots of money to purchase it and show that they do not care about their customers. Their words they tell their customers that they will help you fix the problem has no meaning to them but just words. They will take NO Action to do what is right.

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