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The Sales Manager was not friendly. Still waiting on his call he promised it would not be long 1 week ago!! We had to pay $ 199.00 for a 2nd useful key. Here is the story: The contract stated 2 Keys. We received one VALET and one regular key. It was NOT disclosed before completion of the sale that the Valet key is not to be used to drive the van. Talked with Sales Manager Mr Davon but did not get a response back as he promised 1 wk ago. We had to pay $199.00 (with military discount) for a 2nd computerized key and REQUEST A REFUND. The sales contract states 2 keys, no VALET key mentioned which can not be used to drive the van.(see email from Chrysler Corporation) I think this is very poor customer service and should have been disclosed prior to sale. We feel deceived by CarMax. I hope you can help and initiate a refund. Contacted Crysler about the keys:<br /> <br /> Email from Chrysler Corp:<br /> <br /> Dear Rosemarie,<br /> <br /> <br /> <br /> Thank you for contacting the Chrysler Customer Assistance Center and <br /> <br /> congratulations on your purchase.<br /> <br /> <br /> <br /> The key and key fob system of our vehicles are a type of security <br /> <br /> system. There are components in the key fob that the vehicle reads to <br /> <br /> know theft key is the proper one. If the vehicle does not receive the <br /> <br /> signals as it's supposed to it will shut down the engine. This can be <br /> <br /> reversed by inserting the proper key again. This theft deterrent helps <br /> <br /> prevent car theft. The 'normal' key is called a valet key. It is used <br /> <br /> strictly to open the doors and trunk. If there are any other concerns <br /> <br /> you have please feel free to contact us.<br /> <br /> Thank you again for your email. Should you require additional <br /> <br /> assistance, or have any new information to provide, please reply to this<br /> <br /> email message or call <br /> <br /> <br /> <br /> Sincerely, <br /> <br /> Robert<br /> <br /> Customer Service Representative <br /> <br /> Chrysler Customer Assistance Center<br /> <br /> <br /> <br /> For any future communicat


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