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Original Comment ***BE AWARE THIS IS THE WORST CELL PHONE COMPANY NATIONWIDE. DO NOT GIVE THIS COMPANY YOUR MONEY OR YOUR BUSINESs*** My phone was disconnected while it was active and under my account, PAID FOR UNTIL JUNE 5, 2015. When I noticed on 5/8/2015 that my phone had no service I asked my husband to call my number to see what was going on. To my surprise Someone ELSE answered the phone, a kind gentleman by the name of John who told me that my number was JUST ASSIGNED TO HIM. I told John that this was my active number and that I had called CS and they were working on getting the number back to me. So he kindly took my ticket number and also called CS to let them know that he was assigned a working number that he did not want. I have been on the phone with customer service for the past 3 days and each time I am on the phone with them, the call either gets disconnected or they would make a worse mistake with my account. First they told me it would take 24-48 hours to get my number back and in the mean time I HAD NO PHONE. Then I call again the next day and they told me that I would have to buy a Sim card and that this was the reason why my phone was not working. ALTHOUGH THIS WAS THEIR FAULT, I took a deep breath and went to best buy, bought a new Sim card and proceeded to call them again. GUESS WHAT? They told me I had to wait another 24-48 hours until this Sim Card would work on my phone and that my cell phone number was already retrieved back from John (the kind gentleman that even took the time to take down my ticket number and call NET10 to let them know he was returning my cell phone number back to me as it was given to him in ERROR). NOTHING HAPPENED IN THE LAST 18 HOURS WITH MY PHONE, IT STILL SHOWED NO SERVICE ON MY SCREEN AND IT WOULD NOT RECEIVE OR ALLOW ME TO MAKE CALLS. So I proceeded to call again for the 9th time and the representative that got on the phone which I wish I would have gotten his Employee ID number because he should be FIRED, said that he looked at my account and that everything in the system indicated that my phone is active and that it should be working and he asked me to turn off my phone and turn it on again and that it should work because he had UPDATED IT in their system. I come to find out after completing the phone call with this representative, that he HAD ASSIGNED ANOTHER PHONE NUMBER TO MY ACCOUNT. Can I tell THE PRESIDENT AND CEO OF THIS COMPANY, MR. FREDERICK POLLACK, THAT YOUR COMPANY IS THE WORST COMPANY POINT BLANK. This company will be out of business in a matter of time. NOW, I am currently on the phone for over an hour waiting for MARVIN EMPLOYEE NUMBER 521588 to try and get my phone number BACK for the 2nd time and when I asked him that I wanted to speak to a supervisor, HE SAID TO ME I AM THE SUPERVISOR, and I told him I DON'T THINK SO, I need to speak to a supervisor because I want to report the previous employee for falsely entering in my account that I had requested a new number. I GUESS THAT WAS THE EASY WAY OUT FOR THIS EMPLOYEE TO RESOLVE THIS ISSUE. So this MARVIN EMPLOYEE ID #521588 that I was now dealing with, just kept me on HOLD AND ON HOLD AND ON HOLD for almost 2 hours(COMING BACK EVERY 5 MINUTES TO TELL ME THAT ALL SUPERVISORS WERE STILL HELPING OTHER CUSTOMERS) That didn't surprise me, but OF COURSE HE FINALLY ENDED UP DISCONNECTING MY CALL. IDIOTS!!! After 3 days of NO PHONE SERVICE, and over 8 hours spent on the phone with CS, I am back to square one, NO PHONE SERVICE AND I STILL DO NOT HAVE MY PHONE NUMBER BACK. MR. PRESIDENT, YOUR COMPANY IS A NIGHTMARE AND A JOKE AND YOU NEED TO ANSWER TO ALL THESE COMPLAINTS ON THIS PAGE. I WILL CERTAINLY SPREAD THE WORD ABOUT THE POOR CUSTOMER SERVICE AND HORRIFIC SERVICE THAT YOUR COMPANY OFFERS.

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