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Original Comment I am very disappointed in the customer service I received today regarding my 50 inch smart TV. I was told that I could get a replacement of a upgraded model or send it back for refund. That was denied when I called back to say I'd like to take the refund and would send the TV back. My case number is 5780074 and this is very poor customer service. I've bought a few vizio products and I feel that after this experience and poor customer service I will not buy another and will advise my family and friends of what has happened. I was offered the same TV that I am having problems with instead of what I was originally told I could have the choice between. I realize I am just a little customer but all of us little customers is what makes the world go around. I also work in customer service and this type of service would be frowned on.... we would have honed what was originally told to the customer and it was documented in writing the choices I had.

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