Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I will never use 5/3 bank again. My mother went into a nursing home and due to dementia she didn't keep her bank records. I asked for copies of the imaged checks to give proof to medicaid about her expenditures (I was on her account). Almost 4 weeks into the branch (5117 W Saginaw Hwy Lansing, MI) supposedly working on my request, I was called to 'remind me that there is a $5 printing fee for each image'. When I gasped and stated that neither my husband or I were made aware of this fee, I was told by the banking rep that she had full recollection of telling me and my husband this. If this were the case, why was she suddenly calling me to make me aware of the fee? I spoke with the branch manager and was told that he confirmed that not only had the rep told me about the fee, but that another team lead said she also informed me of the fee! I never spoke with anyone other than the initial rep. So the branch manager pretty much called me a liar. I am educated and fairly intelligent and would acknowledge had I been told of any fees regarding this. IN FACT, had anyone told me of the fee, I wouldn't have requested the copies of these checks. I don't have the money to spend on this type of thing. Regardless, I am picking up my statements and I will NEVER do business with your company again. Customer service is NOT your strong suit. I had trouble with 5/3 even before this. But this is the icing on the cake.

Feedback

Your Name

Your Email

Verification