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Original Comment Placed an online order for two items, one of the items was to be shipped (which I received) and the other was to be a pick up order at Sears on the Boulevard in Amherst, NY. I attempted to cancel the pick up order as soon as I placed it and had to call the Sears store to try to get it done, They could not see the transaction so I was advised to wait for the email telling me that the pick up order is ready. At that time the associate would automatically return the item and process the refund. Oct. 19 email was received to pick up order, I called store to confirm our previous conversation about how I was not interested in the item and it was the wrong one and that Sears was scheduled to do the return/refund. The young lady confirmed she had it scheduled to do later that day as she was very busy. I explained I was on my lunch and she decided to help me then. Unfortunately she could not see the dollar amount to refunded and didn't know how to process a Paypal refund. She called the manager David. He was also unable to see the refund amount due. He sated he would take care of it and call me back. Later I ended up chatting online with Steve G. thru the Kmart website and he stated that he took care of the return/cancellation and I would receive my refund in 3-5 days. Oct. 26, spoke with Erin via online chat again to ask how much longer for my refund. He says, "Oh, the store will send you an email by end of today and you will get your refund in 3-5 more days. Now I am beyond pissed. On the 30th of Oct. I speak with customer service rep and she begs me to give her 24 hours to get me my money back. Meanwhile I have not received not one email regarding a refund transaction or the cancellation/return of the item. Nov. 3rd I speak with yet another customer service rep and they say the case was closed out and that I picked up the item. So they proceed to tell me that they opened an investigation and will get back to me. She was going to call me right back after speaking with the store and I have yet to get a call back from her. This morning a rep on the phone tells me he wished he could help me but the previous rep (Gina or Janine) has done all they can do. Do they really think I am one of those people that will just give up on trying to get my money back because they keep giving me the run around??? Now the store has the item (which I never picked up) and my money. I now have to go to the store with the Amherst, NY police and find out if an employee took the item and marked it picked up and have them review the store video to see if the video shows someone leaving with the item at the time this item was suppose to have been pick up. If this is true the store has a thief and the person who falsely clicked the item as picked up should be fired. I should file suit against these idiots who think they can waste my time, steal my money and create such frustration. Here we are in November and I have yet to get my refund. I have NEVER had a problem with a refund. Especially when I NEVER picked up the item and have proof of all communications and chat transcripts. This refund isn't 2 or 3 dollars, it's much more, I am disgusted with this company and the reps that think they can hide behind a phone call. And by the way, can you get people that speak better English. Not understanding what they are saying makes it much more difficult and frustrating. I really hope corporate actually takes the time to reads theses comments and does something about it. Meanwhile I will get my money or call for action with our news reporters to see how many other folks go thru this horrible service.

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