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Original Comment I am the owner of 2004 ford thunderbird. I brought my car in for service at Lander's Ford in Collierville, TN on 5/13/16 because the engine light came on. I was told it had vacuum hose leaks and the parts had be ordered. I accepted this diagnostic and waited to hear back. After a week I called and was told the parts arrived but they were having a problem getting the hoses off, four people tried and couldn't get them disconnected. The next call I was told that fuel injector sensor broke and that would be an additional charge of 165.00. I inquired how it broke and was told it had to come off to fix the hoses. I spoke to the service advisor about this charge feeling it was not broken when I brought the car in and they should pick up the cost since the mechanic broke it doing the repair. I was not charged labor but had to pick up the cost of the fuel sensor. I was not happy, but paid my bill of 993.00 on 5/20/16 and left. After being assured the car was driven at least three times and everything was fine, I drove less than a mile and the engine light was on again. I immediately drove back to the dealership. They did another diagnostic and it showed I still had a vacuum leak. It now week two waiting for this to get fixed. Feeling dissatisfied I called Ford customer relationship center. Although the person handling my call was nice I got zero satisfaction. I got a case number and was told that Ford corporate could not intercede because the dealership is privately owned. Needless to say I am extremely disappointed in Ford.

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