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Original Comment I have never dealt with more incompetent people in my life. As of July 1st my employer informed us that we needed to obtain our prescriptions through Express Scripts. I have been filling my prescriptions at my local CVS, where they not only automatically refill my prescriptions, but they let me know when my prescriptions are ready for pick up. When my refills run out, CVS automatically calls my doctor for me. Amazing customer service. I don't even have to think about my prescriptions.<br /> <br /> <br /> <br /> All that changed in July when I was forced to deal with you. My doctor sent all my prescriptions to you electronically on July 26th. I received a statement from you indicating that it was too early to fill three of them. Two of the three were filled by you on the appropriate dates. For some reason, the third medication (Metformin) never arrived. On the statement you sent, you indicated that I could refill Metformin after July 26th. Check your database and you will see how many times I called to get my Metformin. <br /> <br /> <br /> <br /> The first time I called, I spoke with a person who insisted that I received it and gave me a tracking number. While I did receive a package from you under that tracking number, it was NOT Metformin. It was a different prescription. She said she was sorry, but there was nothing she could do. I explained that I would not be taking up precious time calling her for a drug that I received. She told me she had to go by her tracking number and according to her records, I received my Metformin. <br /> <br /> <br /> <br /> I tried again. The next time I got someone who believed me when I told her that the tracking number was not associated with the Metformin. She realized that if it had been the Metformin, I wouldn't be calling her to ask her how I could get my prescription filled. She checked and told me that she did not have a record of having received a prescription for Metformin. I advised her that you had to have received it because your written statement advised me to call to fill it after July 26th. She called another department but that apparently did not suffice. She was perplexed by it herself. She told me to call back in a couple of weeks to try to get you to fill the prescription for Metformin filled.<br /> <br /> <br /> <br /> I am almost out of Metformin. Since it had been on automatic refill with my wonderful, efficient local CVS, they automatically filled it. Since I am almost out of medication, which you cannot fill for me despite repeated attempts, I am picking it up tonight. If my insurance company later tries to penalize me for not going through Express Scripts, I expect you to pay for it.<br /> <br /> <br /> <br /> So here's my next problem. Since I am supposed to get all my prescriptions through you, how am I going to get my Metformin when my 90-day supply from CVS runs out? Calling doesn't help. I've tried that on numerous occasions. <br /> <br /> <br /> <br /> Also, during my phone call with the lady who insisted I received the Metformin, I asked that all communications with you be via email so documentary evidence. To this day, I continue receiving phone calls. Why? I gave you my email address, which is [email protected] Repeat: [email protected]<br /> <br /> <br /> <br /> During another phone call, I asked if you automatically refill the prescriptions for me - just as my wonderful CVS pharmacy does. I was first told that was not possible and I'd have to call every time I was running low. During another phone conversation with someone else, I was told you would indeed automatically refill the prescriptions for me. Please give me that in writing. <br /> <br /> <br /> <br /> <br /> <br /> Sincerely,<br /> <br /> <br /> <br /> Margarett M. Williams

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