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Original Comment I own 2 food processors; dlc 8 and a DLC X. I have 5 blades for the dlc 8 and 14....14 !!!!! for the DLC X. For the past several months I have been trying to find replacement parts for the DLC X. Simple parts, like a bowl, sleeve/pusher and cover. After several conversations with customer service (you really need to find another name for this department since it is any thing but customer oriented) I was told Conair no longer makes replacement parts - bowls, pusher/sleeve, cover, for the DLC X...Conair has discontinued the replacement parts and will not be producing anymore DISCONTINUED.... I have a couple thousand dollars invested in the DLC X and I cant use it !! I couldnt and still cant believe it. Then I asked why if the DLC X replacement parts are discontinued, WHY ARE YOU STILL SELLING THE DLC X MODELS ????? I find this not only fraudulent, but highly, highly unethical...Mind you there was no answer other than, &quot; sorry, but they have discontinued producing the replacement parts&quot;. I even asked if I purchased a complete set cover, bowl, sleeve/pusher EVERYTHING...for the DLC XP or the XPN would it work on the DLC X. Weelllll they arent making those parts either. I have no words...really is this part of your business plan? I would have loved to been a fly on the wall for that Vision and Values meeting.<br /> <br /> The latest cs rep told me because of MY problem, DLC X discontinued replacement parts is now my problem, I would qualify for this wonderful program where I could trade in my food processor for a &quot; better model &quot; .... I should have know right then and there...seriously what is better than the DLC X models ??? She indicated she would be sending me the paper work. Paper work has arrived...I'M SAVED...I can now trade in my DLC X for another &quot;REFURBISHED DLC X&quot;, for $500.00, which you also DO NOT MAKE REPLACEMENT PARTS FOR !!!! WTH is wrong with you people ? <br /> Here's and idea for you mental giants..take the @#$%^cover, sleeve/pusher and bowl, <br /> off of the &quot;refurbished trade in&quot;, and send it to me WITHOUT the $%^&amp;* base !!! I'll be happy to pay for the cost of those three items. <br /> Seriously what is wrong with you people ? You really thought this one through and this is best you could come up with? How do you stay in business? I always tell people, &quot; I have a big mouth. When I am happy about a product I tell everyone. When I am unhappy with a product ..... I tell everyone, and I'm pretty persuasive&quot;. Guess what I will be saying about my very expensive DLC X and Conair products in general...<br /> <br /> Appreciate a response.

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