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Original Comment I purchased a Vizio Television just before Thanksgiving; it require the SmartCast app to access the TV settings and to stream movies. When it won't connect to my router they send out a new TV. That one didn't connect either. A third TV was sent which also wouldn't connect to my network. I spent many hours with many different customer service representative (some nicer than others). By the third TV it was getting a little frustrating. I was told that since it seemed t be a network problem then I could either go get a new router that MIGHT fix the problem or I can buy a Ruko or a Firestick to stream movies. Spending more money and still not being able to access my TV settings. I was not happy. The next option was to apply for a refund in which I would have to fill out a form and provide my receipt and then they would pick up the tv and once they got it back would cut me a check which could take up to 4 weeks. So now, I'm out of a tv for a month! I spoke with two managers one being Harley and both in my option was rude to me! I was shocked and appalled that they would talk to a customer that way. Yesterday I requested a higher up manager to call me and I still waiting for him to call. As a customer I feel like Vizio let me down. Lucky I was still within the time period to return the TV to the store. I purchased a competitors brand TV and with in 5 minutes I was connected to the router that Vizio said was broken and this TV had a proper remote that I don't have to have an IPhone or Android to access my TV! I do not recommend buy an Vizio TV that requires the SmartCast app.

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