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Original Comment On April 3, 2017, had the occasion to speak with one of your agents. Her name was Lejene C. (She was not allowed to give me her last name)but she is located in your billing office in Richmond, Virginia. There was a problem filing my claim for reimbursement of copays as some of the necessary invoices needed were missing. Her assistance to me went well and beyond the help needed. She was very knowledgeable of her field. Her attitude was very professional and there are not enough adjectives to describe her positive courtesy and personality. It is requested that Lejene be recognized for her exemplary service. It would also be appreciated that you notify me in order to insure my comments were acted upon. Thank You

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