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Original Comment It is now Friday, April 6, 2018, at 4:05 PM CST (Minneapolis MN)<br /> <br /> I have spent the past 10 days of my life attempting to have Vanguard transfer a considerable sum of money from a Vanguard Rollover IRA account in my name (shares were sold, so amount in my account is cash). Sounds simple? Vanguard has been impossible. The people with whom I've had contact (many, many) have demonstrated misfeasance, nonfeasance, incompetence...lack of knowledge, fast assumptions/conclusions only to be wrong, sending me the wrong forms with disastrous tax effects, and creating a swirling morass. It is now 4:15 PM and no one has called me to confirm that the funds have gone out for an overnight delivery to the transferee custodian Bank in Edina, MN. Yesterday I had a call from the Bank that had already received its share of the IRA amount sent to it indicating it received the other Bank's share of the money, then a call from Vanguard indicating its error, followed by 2 stop orders issued by Vanguard. And today NO ONE with seeming authority has cleaned up Vanguard's mess and I still do now know if that this remaining sum is on its way via overnight delivery to the correct Bank. I contemplate filing a complaint with the SEC. However, again I called CEO Mr. Mortimer Buckley and left a very detailed message of my experience, was told that the message would be forwarded to him, and now 30 minutes later, still have heard from NO ONE. This has been the worst treatment that I have ever in my life received from anyone. I have lost trust and faith...so much for honesty.

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