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Original Comment I have been a subscriber for 13 years.Lately, my bill keeps changing monthly.I call the rcn number,and am told an amount to pay.I pay that amount and then am told I have a late fee because there is a balance, Last night I was on hold for 35 minutes with my bill.The automated voice informed me I had a balance and could lose my service.The balance was 8.37 which I was told the month before to lower my payment by that amount by a customer support worker.The late fee was $9.00.Also, have been having problems with my phone.One tech thought it might be connected to a tv which is upstairs,disconnected the box for which I am still paying. When I mentioned that last night I was told,I am paying for the box whether I use it or not.Up until now I hab=ve been satisfied with RCN but am beginning to wonder.Some of my neighbors have already unsubscribed.

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