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I had a white frigidaire side-by-side with ice maker and water many years ago. Likely before the Electrolux takeover. It was manufactured in Canada, and AWESOME for many years, and is still running today. I just sold it for $150, because I bought a new one from Lowe's Folsom, CA...almost identical in model but stainless steel instead of white. Thank you for this one, and the design that is still available today!<br /> <br /> However, during my new refrigerator's delivery phase, I had to refuse three (3); yes 3, before settling on the 4th delivery. All 3 had manufacturer's defects. The defect on the 2nd one delivered was the door to the refrigerator wouldn't Seal properly. With that being said, here is my problem on the 4th/new refrigerator. The final 4th refrigerator was delivered in the last quarter of 2019; then in January 2020, I noticed that the cushy gray gasket type thing around the inside of the door, that holds tight (seals) to the main refrigerator when you close the door, started to crumble and even sticks bits of the gray plastic/cushy stuff to the main refrigerator. <br /> <br /> Previously, I wrote to Frigidaire in Georgia regarding the three manufacturer defected refrigerators, because clearly there are manufacturer's Material and factory Quality Control matters that need attention. I received no reply to my letter to a supposed Corporate Office in Georgia. In my opinion, this is an unacceptable business practice... no matter how you look at these two separate matters:<br /> <br /> 1) I had to refuse three deliveries of the same model of Frigidaire refrigerator.<br /> 2) The refrigerator I finally accepted, is now clearly beginning to have the same sealing problem as one of the previous refrigerators rejected during Lowes in Folsom, CA delivery.<br /> <br /> I contacted the 800 number and got a Confirmation Number. They are sending me a free Gasket so I can replace it myself. This makes no sense. Am I going to be forced to keep replacing bad gaskets on a NEW refrigerator? What happens after the one-year manufacturer's warranty runs out, yet they have known I had a problem all along?<br /> <br /> I am writing to Sweden, and sending a copy to Georgia, as the websites appear to be misleading. The 800 number representative (yes I have a name or alias name) said that she couldn't provide the Corporate address. How ridiculous, why not? So I again went on-line to get the address, but noticed this time that the Corporate Address in Georgia really may not be the Corporate Office. The Corporate address is Electrolux and is in Sweden. So now I am writing to Sweden. Just maybe I might get some responses. Are you wondering what I want? Well, I want replacement. I don't want a refrigerator that is obviously defective, and defective parts are being used within the factory. <br /> <br /> Without a proper seal, I will be losing energy and my refrigerator will not maintain its temperature properly. This is a Health and Safety Matter. The problems I have had with returned/refused deliveries of defective products, and now a defective delivered product are no longer just a matter of inconvenience and frustration with product quality. This matter needs attention, and their Mexico factory needs major attention. Either that or the parts being bought by Electrolux need to be made elsewhere with higher quality grade materials. Go back to what was being done for this refrigerator 18 years or more ago, and maintain this level of quality. Buying out a large corporation; then lowering standards to save money is exactly what people don't want. Placing corporate greed before people will catch up with any corporation. If this matter is not attended to, I can guarantee 100% I will never buy this product again, and will always pay attention to who the real Corporate owners are.<br /> <br /> Thank you for the opportunity to provide this information. I am not normally just a complainer. I like to reward and provide positive feedback as well. But when there is legitimate gripes to be made, and a real need for problem-solving and action; then these complaints are necessary for a company to make needed improvements.<br /> <br /> I hope my information gets into the hands of someone who can make a difference with me. I am happy to provide detailed information to Corporate inquiries about the other defects to the other two refrigerators not discussed in these comments, or anything else. Happy to go to work for you looking at quality control issues, as a veteran analyst.<br /> <br /> Thank you. Heidi


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