Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment 6/10/20- came into your Chula Vista store- 609 Broadway, CV, CA 91910 spoke to Venette Hueso...I'm a senior & going grey. I wanted her to grey my hair so I don't have to go through the growing out stage., I spoke to her about it. She told me she is a color specialist & could do my hair no problem. Had a appt w/ her 6/12/20 @ 9:30 am. After over 3 hours. I'm now brassy red & my hair feels like straw. It's obvious to me it's over processed & damaged really bad. I have photos & very upset. I take a lot of pride in my beautiful long healthy hair. She left bleach on me 2 hours & even took a personal call left bleach on my head for 45 min w/o checking on me. I have scabs on my head & she got bleach all over the back on my shirt. I purchased a new shirt. It was on sale. It is $20.38 I have the receipt. She charged me $250.00 for the service & didn't deep condition & I had to ask her to trim it. She sold me some blue shampoo that does nothing. So after her tip & shampoo it came to almost $300.00... which she gave me no receipt ( I'm sure you can find it with your daily profit) Now I'm going to have to cut my hair off & cant color it due to its so damaged. What I want from you is a complete refund including my shirt cost it's ruined too. So total is $320.38. ...I expect to hear from you & take care of this issue or I will contact my attorney & you will be paying for legal fees on top. I'm sorry this has happened. Venette obviously needs some training. Thank you. Be looking forward to hearing from you. I have pictures too. You can contact me by email. If you do call me you need to leave a message. All my calls ( if your not on my phone contact) will not ring. Looking forward to hearing from you

Feedback

Your Name

Your Email

Verification