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Paid over $14 shipping to send a Coffee on Demand unit to East Windsor, NJ for repair or replacement parts. The address label was torn from the box I shipped, the unit placed in a different box and labeled "Return to Shipper". My original letter was in the box but NO correspondence from Cuisinart. As a long time Cuisinart consumer, I am appalled with the lack of customer service. I am a marketing professor and will use this example in the classroom.


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