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Original Comment I have been an RCN customer for more tha. 20 years and plan to change providers ASAP due to a complete inability to help me with what should be a simple problem. I went out to dinner and came home to a completely non working remote. I spent more than half an hour chatting on messenger with Tracy who was useless. Despite having all my info she refused to set up an appointment that was available for Wednesday. Of course, you should know that at first she said she couldn't get me an appointment for tomorrow, but tomorrow is Wednesday which should tell you how incompetent she is. Or maybe just dumb. Plus, despite having all my info she wouldn't set up the appointment without sending some sort of verification that would take more of my time. Should I bill you for my time? I can't use my tv at all. I just called tech support and now they can't give me an appointment until Friday. And they can't give me a time. For a company that says a three hour window for all appointments is a given, this again is not acceptable. You are not the only game in town. I can probably get Spectrum or Verizon here to give me an entire new system before you can get me a new remote. This is your customer service?? How dare you claim you have good customer service. For what I am paying, your service is the worst.

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