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Original Comment I ordered some fishing items from the website yesterday and paid with my credit card. After receiving an email prompting me to pick them up, I decided to try the curbside pick up option. the phone number I called went to voicemail, so I went in to customer service. They instructed me to walk to the back of the store to pick up my items. The clerk was not wearing a required face mask. He had me sign, print my name, and show my driver license. Another employee brought out one item from the back. It was two box inserts for a tackle box, but no tackle box. I asked about my other item. He went back again to retrieve it. Since my order was incomplete, I asked for a refund for the tackle box, and he said that I must go back to customer service, so, of course I did. I asked to speak to the manager. It took quite awhile for him to get there. He apologized, but by the time we completed my refund, I had been in the store for about a half hour. I was angry over the ineptitude of the staff, but my husband, waiting in the car, was angrier. I have worked in retail for 20 years, and this is no way to run a business. We will never shop at Cabela's again.

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