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Original Comment Department store in Alpharetta,<br /> DAPHNE DORSEY<br /> Ok my first impression, walking in was it felt overly stuffed, very enclosed and tight! We were graciously greeted at the door then the shopping begin! I have a home decor business over 15 years I have staged homes, business's etc and Home Goods have helped me do so with their beautiful pieces and fair pricing. I went into the North point store on 11/20/2020 for the first time and that's when it all changed! On the register was I clear sign that stated please place merchandise on the counter, well the very rude, obnoxious, overly worked, unhappy cashier MARY as I begin placing things on the counter yells leave it in the cart I can scan it from there, I thought strange because I also had smaller pieces inside my cart if I don't take them out how will she scan them???? She never moved from behind the register? I put the items back in and referenced her to the sign on her register that said, please items on the register, she rolled her eyes and shook her head. She proceeded to then say I can't see the price, I said ma'am I was trying to help by placing my items on the counter but you asked me to leave them? She mumbled, omg &quot;one of these&quot;??? I said ok MARY, CALL YOUR MANAGER up front so I can speak to him/her. Now it's time for the store to close the manager Bob comes up I begin explaining what happened he didn't bother apologizing in fact I told him what I do and that my company has an account with them and this woman's behavior is unacceptable!<br /> He proceeded to say that I was being attackful to Mary as if he was reprimanding me? Another customer spoke up at this point as we witnessed the cashier smirking and laughing, she commented to Bob the manager that his approach was wrong! Sales goal and numbers matter. You are willing to allow a $10 hr.sales clerk make a customer spending $500 walk out of your store because of poor customer service! SAD. that says alot about store leadership. I purchased my items got home and thought, why did you shop them, it was late, I have a job to complete just get it. Well this morning needless to say I had a change in heart, I will spend the extra money in gas and return every item purchased, remove my account and shop where excellent customer service is worth every dime I spend! I asked Bob the store manager for Corp number he said he didn't know it, but I can give you customer relations number lol, when he saw that it was heading in that direction, it was then I got a huge apology and he promised he will speak with Mary! SAD SAD SAD!<br /> I pray that these comments are read and taken SERIOUSLY! Stores like these should be excited to be back open considering retail business are suffering to online!

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