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Original Comment My Cuisinart CHW-12 coffee pot almost caught fire on January 19, 2021. Luckily, I was home at the time and quickly unplugged it. I called Cuisinart and since my coffee pot was under warranty, I was told they would ship me a new one in about 3 weeks (since it was backordered). I called again on 2/11/21 and was told by Quran that it was shipped UPS but he had no other information. I called again today and spoke to Quran and he told me he had no idea when I would get the coffee pot that UPS picked it up and he had no other information. I asked to talk to a Supervisor and he said no one was available. I am frustrated at this point. No answers, no coffee pot and it's been 6 weeks. The reference no. for my case is 302596899. Can someone please let me know when, if at all, I can expect a new coffee pot?

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