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Original Comment On 5/28/21, I made reservations through Hotwire, confirmation # 1777204614 and was booked at Seaside All Suite, in Miami, FL. I called Seaside to check about parking for guests. I was told that there was no reservations under my name. I called Hotwire and informed them of the same. The reservation at Seaside was cancelled and agreed to take a hit of $60 cancellation which I still disagree with. The reservationist, Seth, said that I could use the $412.60 in "hot dollars" to be applied to the new reservation at Newport Beachside Resort, # 6765629663. For some unknown reason I was charged the full amount of $717.17 and the "hot dollars" was never applied. The difference I should have been charged is $305.17. So in essence, I have been doubled charged. I've had extensive conversations with Hotwire to resolve. I'm reaching out to you for assistance and for full refund. Thank you so much.

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