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Original Comment Re: HB Customer Service Feedback - Toaster Ovens - [email protected], Consumer #1960643<br /> <br /> Re: disappointing attempt at customer service<br /> <br /> I've never bought an appliance before that was designed to fail soon after a year and where its company didn't do what it could to make things right and keep a customer. Why would I spend another $60-80 on yet another appliance from a company that doesn't stand behind its product? If you weren't planning on offering to replace it, why did you need my mailing address?<br /> <br /> Since you insist I find my year old (or older) receipt, I will look for it and will get back to you if I find it; having to dig up a receipt, especially after such a tumultuous time in my life, is reason on its own to be frustrated with Hamilton Beach. Also, I can't fathom how this company 1) first off, counts the warranty from purchase date, as ordering by mail obviously has a lag time till receipt of item; 2) second, does not stand behind its products, warranty or no, after a year. I won't be buying any HB appliance ever again just for that kind of hands-off responsibility; 3) doesn't understand or care that feedback about this negative experience with the HB product failure--and the failure of the company to offer any explanation, apology or helpful resolution--will be left on every pertinent website and social network available, including consumer help sites (BBB for one), to let them know this was far from a satisfactory outcome.<br /> <br /> I'll also be sure to dissuade all family and acquaintances from purchasing your products in the future since HB obviously is not the quality company it used to be.

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