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Original Comment VERY DISSATISFIED WITH THE SERVICE RECEIVED FROM BISSELL...Love my vaccuum..A piece broke, and now the wand doesnt stay locked in so you cant vaccuum. Looked to see if the part was replaceable.. and it wasnt.. hubby can rig it, but then I cant use the wand... since I have 2 shedding dogs and a shedding rabbit, I vaccuum every day...I decided to order a new one..mind you my other was only 2 yrs old.. I ordered it on 04/3.. told delivery 04/7-04/09 its now 04/08 and it hasnt even been shipped yet!! Now when it FINALLY does get shipped I am looking at another 4-5 business days... NOT ACCEPTABLE... Expect this from "3rd party vendors" but not the company that makes the damn machines! I call and am told they are busy.. well that is a good thing..but its a YOU problem.. not a ME problem.. I did my part..I ordered and paid for the product.. its your job to get it shipped out and to the customer in a timely fashion.. 10-14 days is not timely.. not when you advertise 4-5! I would have ordered elsewhere if I wanted to wait this long for my machine.. I think the big wigs sitting in their cushy offices at corporate need to get off their asses and do something about this as I know I am not the only one with this issue.. and looking at the complaints you have been getting.. someone clearly isnt doing their job! I am giving it til Monday.. if I dont have my machine.. I will be cancelling the order, calling my credit card company..that you clearly have already charged ... and disputing the charge.. and buying elsewhere.. and NOT A BISSELL.. a good name going downhill fast due to piss poor management... And I will advise others to not waste their time or money on another Bissell product.. I have several (vac's and carpet cleaners) Bissell products..but wont waste my hard earned money on them anymore.. good product or not..if you cant get good service or reliable service..what good is the product when you have an issue!

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