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Original Comment Ordered food from the Hoffman Estates store Friday June 10, my birthday. Had a couple friends stop by for very informal and brief get together. <br /> <br /> Ordered 3 bowls, Large guacamole and chips plus tomato salsa and chips for delivery by Door Dash. With tax and charges total bill of $63.68!<br /> <br /> Chipotle confirming # HP2-PA4<br /> <br /> Opened bag to find NO LARGE GUACAMOLE OR SALSA. $11.45+tax of missing food. <br /> I called the store immediately and asked them to deliver the missing items but &quot;Noah&quot; said all I can do is call the Door Dash customer service number to receive credit. OR come to the store to pick up within 5 days. <br /> <br /> I said, if I wanted to come to the store I would not have paid an extra ~ $13 (fee,delivery,tip) to have it delivered. I explained that I'm handicapped, getting to and into the store is not an option, that's why I had it DELIVERED!<br /> <br /> I asked him who was responsible for checking the order for Door Dash pick up. He said the cashier. I said, so have the cashier hop in their car and bring the missing items. He said they can't do that.<br /> <br /> So I said have Door Dash pick up the missing items and deliver them at Chipotle expense. Seemed reasonable to ask from a REPUTABLE company. But Nope. No can do. All I can do is call DD customer service. <br /> <br /> So I did. <br /> <br /> DD said because I ordered on the Chipotle app, I would have to call Chipotle for refund. Of course.... Run around never ends these days. <br /> <br /> So I called Chipotle customer service. I explained what happened and again stated that they should call the store, have them package the items, call Door Dash and have it delivered at their expense. Something a GOOD REPUTABLE company would willing do. But nope, of course not. All they promised to do was refund the missing items in 4-5 business days unless I chose to go to store and pick up. Again that was not an option. I ordered delivery because I wanted it delivered, needed food delivered!!<br /> <br /> It was not my fault that order was wrong. I should not have to pay the service fee of $4.54, or the delivery charge $1.00 or the tip of $6.80 , total of 12.34 misc charges, for an incorrect order. It was NOT DOOR DASHES FAULT. It was NOT MY FAULT!<br /> <br /> IT WAS 100% CHIPOTLE ERROR!<br /> <br /> So I expect a refund of $11.45 for large guacamole and chips plus salsa and chips plus (13.2% tax) $1.51 tax = 12.96. PLUS 1.00 fee, 4.54 fee and $6.80 tip<br /> For a total of 12.96 + 12.34 = $25.30<br /> <br /> Anything less than this is a complete rip off. Train your people to verify the order and this problem ends. Or force them to pay for their errors and maybe they wouldn't make so many. <br /> <br /> Stand behind your commitment to quality and do the right thing. <br /> JR Schaumburg,IL

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