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Original Comment I am a past customer of Terminex, having spent $1700 on powder beetle bug control issues.<br /> <br /> Today I waited for two hours for a technician to come out and begin pest control services for ants. I had called and made these arrangements and was given a price over the phone for the initial amount, and then the monthly amount for the services.<br /> <br /> When the technician came to the door, he stated that he had been told by his service manager that I had been given the wrong price over the telephone, and that my service would not begin today. I told him that was extremely unfair, for that was not my fault and I was given this price with no knowledge of anything different, he called the service manager, and again was told that the service would not be started today she was very curt, and obviously did not care about customer service, nor did not care about the price that I had been told over the phone and was not prepared to honor that .<br /> <br /> After the technician left my home, I called Terminex and I explained the situation. I had a very nice customer service man helping me, but he was not able to get the price that I was told over the telephone honored. I told him this was very poor customer service, and probably even legally wrong. If I were to go to a store and purchase an item on a rack that had a price and got to the cashier to find out that that price was way below. What the item was actually worth it would not matter they would have to honor the price that had been on the shelf, this is no different I was given a price over the phone that I agreed to and this is the price that should've been honored. Regardless of that mistake was by the person making that offer on the phone.<br /> <br /> Terminex lost a customer today. Terminix does not care that they lost a customer today. Also, this agreement that was made to me over the phone was in the notes that the woman had put in the file for the service to begin, so this is not hearsay. This is something that was actually written down and yet not honored.<br /> <br /> Orkin will be coming to my home in two days to begin the service, they have a new customer. Hopefully Orkin has better customer service than Terminix. Very disappointing!

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