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Original Comment I do not text, did not want to chat or call and so am emailing you. On Friday, March 3rd at approximately 3:00PM EST, we attempted to install a new Vizio soundbar, and, after repeated tries, were unsuccessful, hence, a call to your Customer Service. Did not obtain a name (although in our chat, discovered he was in S. Dakota). He spent perhaps 30 minutes with us as we tried various ways to connect the soundbar wiring and discovered that our older model Vizio television must use an OPTIC wire--which was NOT included in the packaging and was not mentioned as being required for an older model television in your manual. Thanks to your technician, we were successful in the installation by using this optic wire from the old soundbar. You must find and thank him for his patience and guidance as we are "technically-challenged" and so appreciate all of his time. Please thank him and you should know that you have a valuable employee who gives excellent customer service.

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