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Original Comment I've had to resort to sending this e-mail to your Head Office because it seems there's no easy way to communicate with a live person. I request that you give my comments due consideration. I have tried more times than I can count to get the necessary help via text, but it appears I'm wasting my time. It leads to a great deal of stress and anger to the point where I'm considering switching providers. There must be a provider out there that goes above and beyond to ensure their customers receive the respect and support they deserve.<br /> <br /> Yesterday, Sept. 25, 2023, I gave your Virtual Assist a &quot;Poor&quot; rating. Apparently there were to have been 3 quick questions, I only saw this one. I've taken this survey before, no one has ever gotten back to me via text or a phone call asking me to explain my rating(s). It appears that your surveys are simply being ignored or your customers' comments are meaningless. I'm elderly (74) &amp; wasn't born with a 'device' up my butt, like young people nowadays. Your &quot;Virtual Assist&quot; is totally useless to me! Many times I have received text messages from Koodo offering upgrades &amp; deals that I would have liked to look into, in particular, the opportunity to possibly save us a bit of money. The few times I have gone over my allowed usage time the extra cost has been horrendous! So I click on the link provided, it doesn't work for me. On occasion I have a specific question, but your V.A. doesn't recognize it so I reword my question differently, same response, it doesn't recognize it. I've also tried to schedule a call back, guess what, it doesn't work for me, I have no idea what I'm doing wrong.<br /> <br /> Probably thousands of your customers are like me, either elderly, or do not have the necessary skills to navigate new age technology. I need the option of actually speaking to a LIVING, BREATHING PERSON! I have 2 suggestions:<br /> <br /> 1. When phoning 886 995 6636, add the option of dialing &quot;0&quot; to be connected to an Operator. This way I would be able to explain what I need and be immediately transferred to a LIFE AGENT.<br /> 2. At the top of the Home Page on your website, simply add, &quot;Schedule a Call Back&quot; - customers can simply enter their name, phone number and Acct. #, then press &quot;Send&quot;.<br /> <br /> I have done my utmost to explain the situation in which I find myself so I expect due consideration. If I receive the computer-generated answer I usually get, i.e. &quot;Doesn't recognize&quot;, I'll somehow find a way to cancel my account. I don't need this aggravation.<br /> <br /> Very unhappy in Goderich.

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