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Original Comment I've tried relentlessly to have incorrect negative feedback from my account. Buyer used to manipulate a sale. He also threatened negative feedback to me, both which are against a policy. Called customer service, they told me they can not remove because there is an open claim for the buyer to return the item and I can request removal after claim is closed. They ended up closing the claim that allowed the buyer to keep the merchandise and then told me they can not remove. Their suggestion is that I contact the buyer to have removed. This buyer lied and is a clear bully is their communication with me. So eBay wants me to have further communication with someone who is abusive. I called to get feedback removed, instead I got the buyer a refund and whom can keep the purchase. If feedback is against your own policy, why is it not being removed.

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