KLM Corporate Office

KLM corporate office headquarters location, phone number, address and feedback

Corporate Office Address:
KLM Royal Dutch Airlines
Koninklijke Luchtvaart Maatschappij N.V.
Amsterdamseweg 55
Amstelveen, GP 1182
Netherlands
Phone: +31 20-649-2116
Fax: +31 20-648-8091

KLM Corporate Office Comments

Aug

Posted by Laurel

8/18/21 10:56AM

Absolute worst experience with an airline. I travel frequently for work and will never travel KLM again. On a my trip from LA to Cape Town via Amsterdam on 11 July my bag went missing. I received it in Cape Town two days later. The locks had been broken, which destroyed the bag since the locks are the zipper pulls. Items were also stolen from my bag. I filed a claim on line and have heard nothing. I've called twice to be on hold for 30+ minutes only to be told my claim is still open and I will hear from someone. It's been 5 weeks and nothing. I find it especially ironic that there is no number to contact the customer care department about this icident. An employee of your company destroyed my bag and stole from me, but I'm told to just be patient and someone will get back with me. At this point, I have no more patience and beyond fed up with your lack of customer service. Someone needs to contact me immediately to resolve this.

May

Posted by Anonymous

5/3/21 4:28PM

Good morning! I have had the worst experience with klm customer service I ever had in 30 years of being a frequent flyer with all different airlines . I've been on the phone for over 8 hours to clear out my situation. My original booking number is J325 NM. Our return flight to Germany was canceled (Paris to Düsseldorf) and I called customer service, (here in Los Angeles on April 24, 8:04, call time 13 minutes) to book another flight on May 15 from lax, Amsterdam, Düsseldorf. The gentleman confirmed that it wouldn't be a problem and booked it for me. I spelled out my email address several times to send me the details /confirmation because of his poor English skills. He confirmed. My husband called back later to make arrangements for himself and our two daughters. He than agreed for a voucher (for 3 passengers). Several days later I contacted the customer service again because I was still waiting for my confirmed booking. They told me there is nothing because a voucher was sent, which I never requested. 8 hours later Mr. Aik( employees no. 9892) made a booking request which was suppose to be confirmed 72 hours later. He said they have to find the recorded booking I made... but there are 5 call centers... Philippines etc. today I called back because the 72 hours long passed and still haven't heard back. Today employee no 2211404, Ms. Daniele, looked up my new booking number (MBZKBF) and told me that there was a voucher sent which cannot be undone. I'm not sure how this customer service works, if someone just booked this so I shut up and go away. I'm not sure but definitely shocked how I was treated as a customer.
I have NEVER experienced an airline making a mistake and having him the price paying for it. I've called Vienna and now I'm contacting you to see if there is actually an interest to have satisfied, loyal customer. Best regards, Nicole Hammache-Hamre

KLM Corporate Office