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Original Comment Absolute worst experience with an airline. I travel frequently for work and will never travel KLM again. On a my trip from LA to Cape Town via Amsterdam on 11 July my bag went missing. I received it in Cape Town two days later. The locks had been broken, which destroyed the bag since the locks are the zipper pulls. Items were also stolen from my bag. I filed a claim on line and have heard nothing. I've called twice to be on hold for 30+ minutes only to be told my claim is still open and I will hear from someone. It's been 5 weeks and nothing. I find it especially ironic that there is no number to contact the customer care department about this icident. An employee of your company destroyed my bag and stole from me, but I'm told to just be patient and someone will get back with me. At this point, I have no more patience and beyond fed up with your lack of customer service. Someone needs to contact me immediately to resolve this.

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