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Original Comment Hello Mr. Guinn<br /> I am writing you presently from one of your many Days Inn, this one is located at 10137 North Freeway, Houston TX. I must say that this is the worst one that I have visited in all the Days Inn&acirc;??s since 1979. I came to Texas to attend a family funeral and during my 19 hour drive I decided it best to obtain some lodging so I called hotelreservation.com which presented me several options on short notice, needless to say when the representative mentioned Days Inn I said yes I have stayed there many times before and it has always been pleasant. So I began making the reservation I explained that I will be arriving approximately 5:00am Sunday morning, he had advised me that he should be able to request an early check-in seeing that I was traveling with my family during such times and confirmed that it had all been arranged , giving me my total.<br /> Well when I arrived the clerk would not check me in unless I paid an additional $25.00 early check in as I tried to explain that this had been arranged during this unforeseen travel over the phone, he explained this was company policy. He went on to say if I wait until 7:01am it would be $15.00, I was too exhausted to dispute this so of course I paid. When I go to the room it was so musty that I had to call the front desk to have them send a spray bottle of Febreze. The Clerk did offer to change my room but the thought of moving our entire luggage and getting hit with another hidden cost was not appealing at all. <br /> I must say the entire 2nd floor hallway had a misty odor so moving would not improve the smell. After this stay and the way I felt nickel and dime, I may have to consider looking elsewhere in the future. I am sure bringing this to your attention may prevent other customers feeling the same way.

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