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Original Comment I would like to thank ID# 100602321..she saved me as a customer. As I went through several customer service people it finally came down to the box was broken, they would send me a new one 3-5 days! And I would have to pay shipping plus another charge. I told him to come pick up your equipment, he passed me over to the department to cancel my service. The lady I spoke to was VERY nice, she wanted to know why I was canceling my service, then proceeded to do every thing in her power to help solve the problem. She had a technician out Sunday and no charge for any of it. The technician was awesome his #450566. He was very helpful in many ways, showing me shortcuts, fixing any and everything that could happen. I wanted to praise these two employees for everything they did for me, it's nice to know that these two went far above what was expected of them. I have to say that instead of the way I felt about the other "customer service" these two made a wonderful impression for your company.

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