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just bought an asus infinity tf700 transformer pas and dock- the first week I had it I was extremely happpy- speed, responsiveness, and overall high end features set this pad above others I have worked with thus far... THEN TONIGHT HAPPENED. I booted up the pad, and was greeted with an update from ASUS, stating that there was a &quot;touch panel firmware update&quot; with a load bar on the bottom going from 0% to 100%- and waited, and waited till I got a &quot;Faided to update the touch panel firmware&quot; message, and a note telling me to please press the power button till the screen goes black for a moment to upgrade the touch panel firmware again.<br /> <br /> no dice-<br /> <br /> okay so I repeted the process about 10 times<br /> <br /> no dice-<br /> <br /> so I decided to hit the &quot;reset button&quot; on the side of the pad, and for all it did I might as well have just pushed the power button again. It's now 1:30 am, I have be scratching the web to try and gain some purchase on this impenetrable rock face of a situation, and still<br /> <br /> no dice-<br /> <br /> I can't get ahold of anyone at the 24/7 support number, the IM interface at the website doesn't even work- the self help pages are glitchy and poorly maintained, and when they do give you answers there is NOTHING even remotely reselmbling what I'm looking for...<br /> <br /> I'm about to rip out all of the mother boards, vid cards, and other products out of my house and replace them with non-asus products. After years for happy experiences from asus, this is a major dealbreaker- I'm just lucky I can afford to disown my melf from them, seeing as they support about half of the PC's in my home and home office- but it's the inconvenience of this whole process that I'm most annoyed by, coupled by the loss of faith in a company that I really wanted to believe in<br /> <br /> Pete Winninger<br /> Chicago, Il, USA


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