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Original Comment As a long time customer (years)of Lenscrafters in the Catawba Valley Mall, Hickory NC I cannot tell you of the frustration experienced in my last two visits. Someone replaced all the competent, experienced long serving staff with people who absolutely had no idea what they were doing. After getting my glasses (two trips to get the prescription right), I went back a couple of months later to have someone adjust the nose piece. After waiting an hour, I was told by the lady who served me that she had not been trained in that aspect of her job. I was just incredulous! She spent 50 minutes with a person getting their order and prescrfiption ready for the techs. The tech had to finally become involved to end this. Several customers left (there were only two people working for Lenscrafters). I just said, this is my very last visit to Lenscrafters and took my maladjusted glasses and left. Never again will I enter that store.

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