Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment To make a long story short I personally had a horrible experience with Hertz Panama City,FL area. <br /> I made a reservation with one of Hertz's employees. After calling 4 times to confirm my reservation with the same employee I get a call from the Manager confirming my rental and they got it wronggggggg. How can you get a reservation wrong after calling 5 times.....really. <br /> I couldn't handle any of the rental issues until I got to the rental office later in the week.<br /> I was traveling up North during the winter season to see family and the car I rented needed to have esspecially 4WD. An SUV with 4WD was given to me but the ventilation system had big problems. The A/C's warm air kept shutting off, I personally had to click on the heat each time. This process lasted for 17hrs on the road. I turned the car in after the damage had been done. My two sons picked up a respiratory virus and one of them had to be taken to the emergency room. <br /> I had to turn the car in but received an incapable vehicle due to weather conditions(snow storms). I asked the clerk at the desk could I have a 4WD SUV vehicle due to the snow conditions. They explained that they had no compatible vehicle of what I asked for. I then explained, could I turn in until what I asked becomes available, they explained if I did that it would be ruled as a one way rental and it would cost more money to turn the car in than to take the vehicle offered but now although I have a vehicle I can't use it.<br /> My Total Rental days were 10 days. I had the incompatible vehicle for 6 1/2 days(including day return). I had a vehicle that I couldn't use in the snow for 5 days.<br /> When I got back to the Panama, Fl office I explained to them everything that happened. All they did was take $70 off the bill due to the fact that I didn't receive a compatible vehicle. I had the incompatible vehicle for 5 days (not including return day). Hertz said they couldn't do anything about the days of no used of the vehicle.<br /> I was given a vehicle that was not compatible to my specific orders, had to take my son the ER on Christmas Day, and billed for a car that I could not use in the snow. <br /> I asked for at least 3days rental fee to be taken off my bill but Hertz only took off $70. I called the district manager he said that He'd be willing to send a $100 coupon for my troubles. I don't want a coupon I wanted money taken off my bill for a car that I was not able to use more than half the time I was up there.<br /> Horrible, Horrible, Horrible, Horrible Service.

Feedback

Your Name

Your Email

Verification