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Original Comment I rented and prepaid for a car in Vancouver, showed up to pick up my car rental and showed that I owed $600.00. I spoke with the manager at that location that it should be prepaid. He definately needs to improve on his customer service skills. I asked him where I can use a computer to print out my receipt, I had to go back into the airport to the very end! Then to use this very slow computer, printed out my receipt. Went back to budget, upon returning he asked 'did you pay for it'. Why would someone show up a make a fool out of themselves if they did not pay? My receipt was only 2 pages, he was looking over it for at least 10 minutes and he still questioned my payment when it clearly stated amount due was $0.00. There was snow the next day, so I went back to Budget to buy insurance. My brother in law backed into my car rental, he has notified ICBC that he is at fault. When I brought the car back the claims agent at the airport told me there will be a hold for $800.00 on my credit card. When I returned back home to find out that they charged my credit card which is now over my limit. My brother in law has admitted he was at fault, there was no reason to charge me $800.00. Called the claims department in Vancouver multiple times today, left my phone number with no response and on hold for a long time. Very poor customer service to say the least and outrageous rates!

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