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Original Comment On 12/05/12 we had a Kenmore refrigerator delivered to our home. The "team" that delivered the refrigerator consisted of a young man who was training a recent hire. Kenny failed to completely shut the water off under the sink and we had a flood of water in our kitchen. We have harwood floors over cement slab. After a friend of ours finally shut the water off completely and Kenny finished installing the fridge, water was bubbling up between the boards and oozed up between the boards even more when it was stepped on. We called the company that installed the hardwood floors in our home and documented the damage. The floor has to be replaced because not only we had a flood in the kitchen but they also gauged and scraped the hardwood. The delivery Co. won't return our numerous calls and Sears has basically washed their hands off. They tell us that they cannot do anything besides leaving messages to the owner of the delivery company and he won't return their calls either. They told us that we must deal with the delivery company directly. What Sears fails to understand is that we did NOT purchase the appliance from the delivery company. We purchase it from Sears, Sears hired or contracted the delivery Co.,but yet Sears won't get involved. They have left us on our own. It has been the worst experience. Sears managed to ruin our Christmas. Instead of preparing for Christmas we had to do a lot of phone calling, waiting, getting estimates, etc. We have always been loyal Sears customers, we made the mistake of paying the fridge in full-maybe if we Aowed money Sears would do something to help us. We feel that we have not been treated fairly; therefore we will never do business with Sears again.

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