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Original Comment I just had a lesson learned with Ally Bank.... My Mom is 90 years old and cannot see very well at all or cannot always understand what someone says to her & cannot hear well. I am her daughter, live with her and do just about everything for her. I called & spend up to 2 hours on the phone (first 35 minutes just to get thru on two different times)with my Mom on the line upstairs trying to question information about her account. I was online with all of her information details as I said I handle her accounts. I was trying to get money out for my sister who is the beneficiary as she requested it and Mom said ok. She answered all of the questions right as I was on the line yet the girl stated one or more of the answers were wrong & she could let us even ask questions. I would have to wait at home for someone to call back in 1-2 business days and (I guess sit at home waiting) just to access information on Mom's account. NO one could even request information again even the supervisor was useless as he only kept repeating the same information the clerk gave. Why oh Why does Ally need supervisors if they give them NO power??? Waste of money. When we do finally get into this account I guarantee ALL of Mom's money will be withdrawn from this bank. I realize they are protecting Mom's account but is MOM who is talking with them. Now we are locked out of the account until someone decides to call and determine it is safe. WOW I just wasted 2 hours on the phone and waiting on line for nothing and Mom cannot even get access to her own money. Give me a break. Give the clerks and supervisors some authority so they are just giving the rote responses they are taught.

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