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Original Comment I am highly disappointed with the customer service of Sirit Airlines. This company makes it clear that they do not appreciate their customers. The customer service is awful, I can never understand the person who is speaking to me and the result is a extended converstaion that ends up with me still being dissatisfied. as a member of the $9 Club, i am pleasee when i get qa good deal of a flight but whenever I have had to cancel a flight due to my job, the money is forfeited. I think this is poor customer service and as a frequent flyer the money should be credited towards another flight. There can be a time limit put on the credit but Spirit is getting alot of free money that they did not earn. This company really needs to take another look at its policy and train the customer service representatives to speak clearly and to be more professional when speaking with the customer. I am seriously thinking about flying another airline in the future. It is ridiculous!

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