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I can only repeat what is being said here. I've been a loyal Tracfone customer for years but the "customer service" overseas is HORRIBLE!! After ordering a new phone it has been a circus that has cost me 5 hours of phone time. I'm waiting on the SIM card now that will fix the problem. Hmm, my fingers are crossed. If you have a problem and speak English....call corporate. Don't waste your time with the non-English speaking techs. You won't understand them and they won't understand you.


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