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Original Comment Purchased a M650VSE Smart t.v. from Wal Mart on 01/18/13 with the expectation of being able to stream Netfix via wifi as advertised. Just six weeks later, when attempting to connect to Netflix, I kept getting an error message &quot;unbale to connect to Netflix, code UI-400&quot;. I called Netflix who advised me there were &quot;issues&quot; with the Vizio firmware V2.31.447 and Netflix had received NUMEROUS complaints. I called Vizio customer support about 11 times (Case #3307793) and was told it was a Netflix issue at first. Then Vizio told me the firmware issue could be fixed in 20 minutes... or two hours... or eight hours... or two days... or one week. In the past week, I had probably rested the t.v. back to factory defaults 8 times which is very time consuming with no results. Finally, I got the AT&amp;T DSL customer support tech to make a conference call with Vizio. After ONE WEEK of trying to resolve this issue, purchasing TWO modems/routers, a new DSL filter and a 20' Ethernet cable, Vizio customer support then admitted there was an issue with the Vizio firmware causing this problem. However, they had no idea WHEN it would or could be fixed.<br /> I left a polite comment on the Vizio FB page asking when the firmware update would be downloaded. My comment was promptly deleted. I posted another polite comment on the Vizio FB page which was also promptly deleted. Using the Vizio FB page, I messaged Vizio asking the same question. I was contacted by &quot;Evan&quot; who also admitted there was a firmware issue causing Netflix not to load. However, he had no idea when the firmware fix would be available for download. I replied to &quot;Evan&quot; that if Vizio already knew there was a firmware issue, why didn't customer support simply tell me that a week ago which would have saved me much time, effort and money to be needlessly spent. Evan avoided answering that question.<br /> All of this comes down to one word. INTEGRITY! Since Vizio knew there was a firmware issue, why lie to the customer only to be caught later in the lie? Why delete polite comments on the Vizio FB page? The integrity of a Corporation is truly what makes the company. In this case, Vizio has violated what any reasonable person would consider to be a company with INTEGRITY.<br /> I look forward to hearing from a corporate official regarding this matter. That is, if anyone on the corporate staff cares about the companies integrity.

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