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Original Comment Saturday, March 9, 2013 4:45Pm PSTD First call to the 1877/836-2368 Saturday, March 9, 2013 from 3:15Pm to 4:05PM Second HANG CALL to 1877/ 836-2368 from 4:45PM to 4:47PM Dear Net10 Corporate Office: Just reviewing the first couple of comments, they were all incredibly negative about the customer service you offer. What is the purpose of this comment page, if you aren't upgrading, resolving, and paying attention to the problems you customers are experiencing with your technical service people? They don't appear to be very well trained or knowledgeable with dealing with the intricate nature & problem-solving abilities needed to solve "real world" cell phone issues with REAL PEOPLE. I have spent, three (3) days of my time, attempting to resolve an internet connection issue with my LG Optimus phone. I have been on hold for over one and one half hours (1 1/2), over the three days. My second attempt, I informed the Net10 Customer Technical Person, what I had been through earlier today, Saturday, March 9, 2013. She informed me, quite bluntly, that she wasn't interested in what happened to me. I told her it was, and I suddenly realized she had DISCONNECTED me!!!! Unbelievable, more abuse from your supposed NET10 Technical Support Personnel. I am unaware of Net10's Customer Service Mission Statement, but it appears to me, your people desperately need to be re-trained in support your paying customers with their technical issues. If they can't do the job, just state, "Net10 has no viable Customer Techical Support." It's that easy. The first call was a fifty (50) minutus, thirty-five (35) minutes of it were spent on hold. The first tech person worked, on & off with me for fifteen (15) minutes. She then transferred me to another tech person. I told her my internet connection problem, she asked me to make a phone call. I did, it connected to the phone number. She then immediately told me, I didn't have any problems with my phone. Again, I told her, I keep receiving an "Error Internet Connection" message and an "Error 67" code when I attempted to update my PRL Profile. It was like I was "talking to a wall!!!" She kept telling me, she had to bring up the "specs" and data information to deal with this problem. I waited another ten (10) minutes. There sure appeared to be a lot of social conversation- between the tech support personnel in the background. GREAT!! Finally, she informed me she was transferring me to a more educated technical person- SURE!! I waited, and waited, and waited on hold for twenty-five (25) minutes, then the line just went blank; I was cut-off. To say I was angry, frustrated, and "bent-out-shape," is pretty accurate. I calmed myself down for thirty (30) minutes. I decided that if I did not receive, some real help, I would start looking for a new cell phone company on Sunday, March 10, 2013. Well I am!!! I have been a loyal, paying customer to Net10 for over one and one half (1 1/2) years. I don't get it; you must not need continued consumers. I am very, very, very disappointed by the technical support I have received from Net10 and it's representatives. I would suggest you start "from scratch" again!" It appears you have a litany and list of customers who are dissatisfied. I plan on posting my comments on YELP, Consumers Reports, and any other Internet Site, which accept consumer comments on cell phone customers. I will also send a hard copy of this letter to your corporate headquarters in Miami, Fla. Lawrence D. Janssen

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