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Original Comment Return flight from Miami via American Airways (AA) #1404 to Washington, (DC) was delayed 2x then the pilot decided to switch planes causing further delay & causing us to miss our US Airways (US) connecting flight #1944 from DC to Providence (PVD). AA advised us that someone will assist us to a hotel & give voucher for next available flight but, upon arriving in DC airport, all ticket counters were closed; no rep of either airlines was available to help us. We spent the night in the airport, calling AA & US for booking on the next available flight to PVD. Meanwhile, we had no dinner, lost one night's sleep (I have hypertension, my husband's knee arthritis was aggravated by walking around trying to find counter assistance to no avail); no comfortable place to while away the time & nothing to drink until the next morning on board US Flt#3990-DC to PVD. We felt tricked by AA; even by phone, AA tossed us about saying it is up to US Airways to give us a revised connecting flight and US said it should be AA. No one seemed to own the responsibility of abandoning us. We waited until the 4:30 a.m. opening of the counters, only then my husband was able to get us a ticket for a connecting flight from DC to PVD. Prior to boarding the last flight, my husband called to see his doctor for his aggravated knee arthritis. At this writing, I still feel very queasy from the lack of sleep. Our children are grown & they too travel a lot with their own families. With our recent travel experience with AA, we definitely do not recommend American Airways to them and to anyone else! AA ruined our pleasant memories of a week-long cruise of Western Caribbean the week of March 10-17. My husband and I are seasoned global travelers and so are our grown children. We have never had any bad experience with any other airline EXCEPT FOR AMERICAN AIRWAYS!

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