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Original Comment My family missed a once in a life time event thanks to American Airlines. We were to fly from MSP to Chicago and on to Memphis, leave at 8:00 am and arrive at our final destination at 2:55. Our plan was to drive to Batesville Mississippi as our son was to receive an honorable award along with his Masters degree in teaching. Approximately 1/2 hour after arriving in Chicago we were informed that our flight to Memphis was cancelled due to weather and we would be diverted to Dallas then to Memphis, leading to a delay of 5 hours. No other flights or carriers available, we were the only 3 on the plane going there, convenient. As it played out we did not get to Memphis until after 11:00pm, missing this ever so important event for our son. I can never forget or forgive AA. And they are an awful company for not having anyone to talk to about these matters. I will from here on avoid this carrier and will discourage any and everyone I know from using them. Shame on You AA SHAME! I invite a response from AA if you care at all!!!

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