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Original Comment I have never written a complaint on a company until now. I had an appointment with Mediacom on Thursday May 23, 2013, to replace the cable box, as the TV would not work. I was told the tech. would arrive between the hours of 8AM and 5PM. When the tech. finally arrived, he indicated the warehouse was undergoing inventory and that he didn't have a box in his van and that someone would return on Friday to replace the box. To be on the safe side, I contacted Mediacom on that Thursday to insure an appointment had been setup by the tech. only to find that no such appointment exited. An appointment was made at that time. Again, the appointment was scheduled for the hours between 8-5. At 4:30PM on Friday, I telephoned Mediacom as to the status of my appointment. I was informed that they were attempting to locate a box and that the tech. would be at my home NLT 7:00PM. At 7:30 PM, I telephoned Mediacom once again for a status check at which time I was infomed that the tech had gone home. They then assured me that someone would arrive at my home on Sat. to replace the box between the hours of 8-12, however to call around 10AM for a status check. At 10AM, I was informed that the tech was on schedule and would be arriving as scheduled. At 12:30PM, I once again contacted Mediacom and was told the tech was having some difficulties on his current job, however, he would be at my home. At approx. 3:30PM, I contacted Mediacom again, only to be told the tech's GPS showed that he was in my neighborhood ( not at my home) and that a child came to the door (unclear as to what this child said or if he ever ask the child if their parents were home). I have no children and there were no children in my home on this day. My house number is marked clearly in three locations ( you would have to be blind to miss it). I again was told they would contact the tech to have him come to my home. I ask to speak to a supervisor (Mike, displayed a poor attitude for someone who is part of the leadership of the company) who informed me that the tech would be at my home to replace the box, however, he couldn't promise that he would arrive as this was a holiday weekend. At approx. 6:50PM. I contacted Mediacom for a finial status report and was informed that the tech. had gone home and no one would be arriving at my home to replace the box. For three days I have been confined to my home in an attempt to have my cable box replaced and for three days I have been lied too by Mediacom and after three days, I still have not had the services completed. At no time did Mediacom or the tech. contact me to inform me that the tech. would not be arriving at my home. I am a customer in good standing and have had Mediacom since Jan 2010. I have never been treated so poorly my a company that I give MY money too. I am emotionly and physically drained after this experience. To the people of Huntsville and New Market, Alabama, PLEASE BEWARE!!! I will make ever effort to explore my options to acquire services through other means. After reading the other complaints, I don't expect to get any relief, however, if I can help keep someone else from going through what I have had to endure for the last three days, taking the time to write this complaint will be worth it. Thank you.

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