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Original Comment Will NEVER do business we these people again! We are simply trying to pay off our loan to get the title cleared so we can sell our vehicle. We are shipping overseas on military orders and needed to do this within a certain timeframe. We called and they told us a time frame that wouldn't work for getting this done. After speaking with the DMV to get some answers about processing, we called back and the next person gave us three options to make it go through immediately. I clarified one in particular and she did confirm it. After making the payment and calling to verify it, I am now being told that instead of 24-48 hours, it will be 10 days just to clear the payment and 2-3 business days to process the paperwork...then we get to wait for the lien release/cleared title. One woman said they electronically send the lien release to the DMV, which is what the site says they do, the other two I spoke with said they mail it out to us in 3-5 business days. All together, we either get it in a few days or a month....huge difference. We have 2 weeks to ship out. How does that work exactly? Now they are saying they can't stop the payment and I have to put a stop payment through my own bank (yep, costing ME money). I called my bank, they haven't received anything so can't stop it. Not only this, but Ally told me they will put it through at least twice if it doesn't clear the first time! AND we now apparently get to go to western union and pay to send that as well. Frustration doesn't begin to describe what I feel. I feel ripped off, cheated, and like they don't give a crap. All I get are robot answers over and over again. The only light in this rainbow so far has been talking to Melissa Brown in Witchita. She had all the answers, knew what she was talking about, and handled things easily and fast. Unfortunately, it seems we are still waiting to hear if what she is trying will work now.

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